Annabel Fenwick | Updated 24th March 2020
Following the Prime Minister’s announcement and the government’s very clear direction regarding social distancing and essential work and travel, it’s with a heavy heart to let you know we have decided to temporarily suspend all our manufacturing, delivery and forthcoming installations to help stop the spread of the virus.
However, the design and sales office are open for business as usual. Customer service is at the very core of what we do and that will not change. We will reply to new sales enquires and answer customer emails in exactly the same way; enabling you to finalise project plans and plan for the future.
For those of you that have existing projects with us, we will keep you informed with a view of confirming a new schedule ASAP and once we have further government direction. As a well-established business with no physical high street presence and minimal overheads, we would like to assure new and existing customers alike that we’re in a strong position to withstand an economic shock like this one.
We thank you for your continued support and understanding in these exceptional circumstances.
Annabel Fenwick | Director
Annabel Fenwick | 18th March 2020
In the wake of the evolving impact of COVID-19, we are following government guidelines and working with the wider industry to ensure the health and safety of our staff and our customers. We remain focused to continually serve you wherever and whenever it is safe and operational possible for us to do so.
To help keep you safe, we are screening and taking temperatures of all our staff on a DAILY basis. We have taken additional steps of providing all staff with clear information on the virus, methods of control and NHS / Government websites for their reference. Our installers will regularly wash their hands, use hand sanitisers, wear gloves as well as face masks when necessary. We are operating a no handshake policy and practise appropriate distancing.
Our focus remains on 'Business as Usual' and providing an uninterrupted service to you, our valued customer, whilst remaining diligent and responsive to government recommendations and guidance. As a result of early purchasing of stock and our close relationships with suppliers and our manufacturing facilities, we are able to continue supplying both aluminium and timber products. We are continuing to work closely with our supply base and as the situation develops, we will communicate any issues if and when they occur.
Lastly, we sincerely wish that the impact on our customers, their families and their businesses, is minimal. Please keep safe, and we are a phone call away if you have any queries or concerns. We thank you for your continued support at this unprecedented time.
Annabel Fenwick | Director